OPERATOR RANT!!
I've been an communications operator for about 5 years now. Its an easy job, most of the time, but on occassion it is very VERY frustrating. And for some odd reason we get callers that are, well simply dumbasses. I get cussed out at least once a day, sometimes up to once an hour.... No biggie --i can handle that. We get blamed for everything, again no biggie. We get dumb question, stupid parents, and pure ignorant callers. NO BIGGIE. Its the time that we get bully callers (at least the wanna be bully callers). And ignorant bully callers are the ones that really tick me off.
Eample:
Her: "patch me to dr. so and so's cell phone."
Me: "Im sorry but that office is out for lunch, if you need to reach him, his staff will return at 1:30"
Her: "Did i ask you for information? I said patch me to Dr. S.A.S cell phone, so just do it"
Me: "Mamm, im sorry we dont patch callers to the cell phone, but may i ask who is calling?"
Her: "Some dumb ass name"
Me: " some dumb ass name from where?"
Her: "why are you a private inverstigator?" (i laughed to myself)
Me: "im sorry??"
Her: "Look, just patch me to his cell phone right now you stupid little cockroach"
Me: (and only bacause i have been blessed with patience) "i'm sorry .. but we are not allowed to patch callers to any cell phone, if you need to reach him, the office will return at 1:30"
Her: "are you going to patch me to the cell phone or not you stupid bitch?"
Me: "Im sorry , we are not allowed to patch callers to the cell phone"
Her: "fine .. well then fuck you!"
and then she had the nerve to hang up on me.. now thats just rude.
i have been called a bitch , a slut, a cunt, a whore, and many other things.... but cockroach .. thats just too much.
I'm an operator, i deal with about 200 callers per hour. Not because i am harrassing people who havent paid their bill, or to inform them that we have a special on microwave ovens. I deal with that many people because i care about our patients ..
or some shit like that.
I do enjoy my job, i would have to, ive done it for so long. Stop being rude to the hospital operator. Its not going to help you. I assume you are calling because your child is sick, or because your neice, nephew, neighbors across the street has a neice who knew a girl who went to school with a boy who was related to the kid who got hit by a drunk driver. I wasnt the drunk driver, dont yell at me as if i am the reason your child or any child is ill. Just dont. Im here to help.
Things to know before you call me..
1. the name of the person you are looking for. Describing a doctor as "the one with brown hair..." doesnt help me to help you.
2. the name of the patient you are looking for. Its a childrens hospital we have more than one baby boy here.
3. The type of doctor you are looking for. "umm.. he deals with the childrens... you know the one... " sweetie .. they ALL deal with the childrens .. its a childrens hospital!!!!
oh and there are so many nore things you should know .. but im done ranting ..
oh except for this one call... i just got. (kinda made me laugh)
Him: "what is the name of your hospital?"
Me: "LADADAD DADA >> hospital "
Him: "is that the childrens hospital right by some other local hospital"
"yes"
"and what street are you on?
"ladadad lane"
"and how do i get there?"
"where you at?"
"umm.... i dont know."
"okay sir .. i need to know a starting point so i can give directions."
"umm... well i think its... the street that happens to run the entire length of our city .. "
"okay .. and what part of street that happens to run the entire length of our city are you at?"
"umm... well there is a mcdonalds, circle K, walgreens, ... and "
"okay sir, your near us" one of the many talents an operator just might have, knowing the city by its landmarks.
Me: "just make a right on almost here street, and another left of ladadad st, we will be on the left a few blocks down"
Him: "what will be on the left?"
Me: "the hospital sir"
Him: "hospital, and what is the name of the hopsital?"
"LADADAD LADDAD hospital?"
"oh .. thats the one right by another local hospital, right."
(its going to be a long one... )
"yes sir."
"oh okay .. and how do i get there."
Eample:
Her: "patch me to dr. so and so's cell phone."
Me: "Im sorry but that office is out for lunch, if you need to reach him, his staff will return at 1:30"
Her: "Did i ask you for information? I said patch me to Dr. S.A.S cell phone, so just do it"
Me: "Mamm, im sorry we dont patch callers to the cell phone, but may i ask who is calling?"
Her: "Some dumb ass name"
Me: " some dumb ass name from where?"
Her: "why are you a private inverstigator?" (i laughed to myself)
Me: "im sorry??"
Her: "Look, just patch me to his cell phone right now you stupid little cockroach"
Me: (and only bacause i have been blessed with patience) "i'm sorry .. but we are not allowed to patch callers to any cell phone, if you need to reach him, the office will return at 1:30"
Her: "are you going to patch me to the cell phone or not you stupid bitch?"
Me: "Im sorry , we are not allowed to patch callers to the cell phone"
Her: "fine .. well then fuck you!"
and then she had the nerve to hang up on me.. now thats just rude.
i have been called a bitch , a slut, a cunt, a whore, and many other things.... but cockroach .. thats just too much.
I'm an operator, i deal with about 200 callers per hour. Not because i am harrassing people who havent paid their bill, or to inform them that we have a special on microwave ovens. I deal with that many people because i care about our patients ..
or some shit like that.
I do enjoy my job, i would have to, ive done it for so long. Stop being rude to the hospital operator. Its not going to help you. I assume you are calling because your child is sick, or because your neice, nephew, neighbors across the street has a neice who knew a girl who went to school with a boy who was related to the kid who got hit by a drunk driver. I wasnt the drunk driver, dont yell at me as if i am the reason your child or any child is ill. Just dont. Im here to help.
Things to know before you call me..
1. the name of the person you are looking for. Describing a doctor as "the one with brown hair..." doesnt help me to help you.
2. the name of the patient you are looking for. Its a childrens hospital we have more than one baby boy here.
3. The type of doctor you are looking for. "umm.. he deals with the childrens... you know the one... " sweetie .. they ALL deal with the childrens .. its a childrens hospital!!!!
oh and there are so many nore things you should know .. but im done ranting ..
oh except for this one call... i just got. (kinda made me laugh)
Him: "what is the name of your hospital?"
Me: "LADADAD DADA >> hospital "
Him: "is that the childrens hospital right by some other local hospital"
"yes"
"and what street are you on?
"ladadad lane"
"and how do i get there?"
"where you at?"
"umm.... i dont know."
"okay sir .. i need to know a starting point so i can give directions."
"umm... well i think its... the street that happens to run the entire length of our city .. "
"okay .. and what part of street that happens to run the entire length of our city are you at?"
"umm... well there is a mcdonalds, circle K, walgreens, ... and "
"okay sir, your near us" one of the many talents an operator just might have, knowing the city by its landmarks.
Me: "just make a right on almost here street, and another left of ladadad st, we will be on the left a few blocks down"
Him: "what will be on the left?"
Me: "the hospital sir"
Him: "hospital, and what is the name of the hopsital?"
"LADADAD LADDAD hospital?"
"oh .. thats the one right by another local hospital, right."
(its going to be a long one... )
"yes sir."
"oh okay .. and how do i get there."
posted by mekayla | 10:02 AM
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